FAQs

In this section, we provide the most common cleaning questions and answers for your convenience:

 

Why should a customer hire you over another service provider?

I take pride in my work and do the best I can for the client. If that means redoing parts of the bond clean again, that is my promise, as I guarantee satisfaction. I do guarantee my work and a clean property

What experience, skills, qualifications or training do you have to make you the right person for the job?

I have been in the business now for seven years and I pay attention to the detailed small items in a bond clean that make the differnce

Is there a particular aspect of your trade or industry that you specialise in?

Bond Cleaning / Move In/Out Cleans are my specialty. This is the hardest cleaning that can be undertaken and is a great training ground for any cleaning that is required

How do you normally charge for your service?

I normally quote a fixed price after asking the client a series of questions that provide me with an idea of the property’s condition. I work on the basis that if the client is truthful with me, I will honour the quote

What makes your pricing competitive?

I offer the client value for money but most importantly I aim to get it right the first time so the client receives a full bond refund

How can a customer save money before you start the work? Please give 3 tips

Prespray the oven always assists and a quick vacum of the property so that it presents reasonably clean prior to commencement. Large items and debris should also be gathered up so that they are not spread all over the floors

What are the typical things that you need to know before you can provide a quote to a customer?

Length of tenancy, presence of animals, number of bedrooms & bathrooms, Single or double story property and type of blinds

Are you an insured business and do you guarantee your work?

I currently hold a $10 M Public Liability Policy and I do guarantee my work. This means that I will return to rectify issues raised by the Agent and or Owner if I am responsible for them.

What makes you the most reliable and trustworthy person for the job?

I always arrive on time and I confirm the appointment by SMS on taking the booking. In addition I always confirm with the client the night before.. I also have a National Police Check available to give comfort to the client that they are dealing with a person that can be trusted

What questions do customers commonly ask and how would you answer them?

The most common question asked is ” what is included” and is there anything ” exlcuded” from the bond clean . I normally go through a listing of the items that are covered

What questions should a customer ask to hire the right service professional?

On Line shoppers normally want to know the track record of the and a verifiable Star Rating normally provides some level of confort along with comments by the client serviced previously

What do you like most about your job?

I normally like to admire the property when finished and to a standard where I can say to myself ” I could live here myself”

How did you decide to get into your line of work?

I am a very fustidious person and a clean freak. I was previously a professional person and decided after being made redundant that I wanted to do something that I was good at for myself

Do you work on your own or do you have a team?

I choose to work on my own as I am in full control of the quality that I deliver. I do not outsource my work to sub contractors who can potentially damage the brand by not performing to stanards that I set for myself.

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